Call Center Integration
Integrate with your call center; connect incoming calls to CRM and centrally manage appointment creation.
What are the Advantages of Call Center Integration?
Benefits of Call Center Integration
When a phone call comes in, the patient's identity information and recorded transactions are displayed on the screen. Notes taken during the conversation are automatically processed into the customer's card. This prevents potential data loss and makes the staff's job easier.
Information obtained from website forms, social media channels, and live support lines is transferred to the call center pool, and the performance of each area is reported separately.
All appointment operations can be easily performed through the system, and the occupancy rate of the appointment calendar is monitored in real-time.
Automatic reminder notifications are sent to patients to prevent potential disruptions.
What is Call Center Integration?
Call center integration is the process of connecting a business' communication infrastructure with customer management software.
Dr2connect and Call Center Integration
Dr2connect's call center integration automatically matches the incoming caller's number to the patient profile. Call duration, notes, and outcomes are recorded in CRM.
Appointment creation, cancellation, and rescheduling operations can be performed during the phone call; information gaps between the call center and clinic are eliminated.
Keep your work safe with our integrations!
Lifetime free clinic management system
dr2connect ile tanışın ve kliniğinizi büyütün, küçük klinikler için ömür boyu ücretsiz kullanım imkanı sayesinde.
Frequently Asked Questions
dr2connect platformuna ilişkin aklınıza takılan en ufak soru kalmasın, sıkça sorulan sorular bölümünde yanıt bulabilirsiniz.
If you wish, you can contact our support team to submit your questions.
Are You Ready for Professional Clinic Management?
Opening your clinic management panel has never been this easy. Have an intelligent clinic management system with us.
Contact UsThe free version period is available for all our specialists to use for a lifetime, but some features may be limited. During the free version period, you can take advantage of the platform's basic benefits and use it in a way that suits your needs.
Upgrading your package allows you to take advantage of additional features offered by the Dr2connect platform. Some features may be limited in the free version, and upgrading your package gives you access to more features. Upgrading your package helps you make your clinic management processes more efficient and optimize your workflow.
To try the Prime package, go to the "Packages" section in the specialist panel, select the Prime package, and start the 14-day trial period. During the trial period, you can use all the features of the Prime package and experience the advantages offered by the platform.
In our Free and Prime packages, there is 1 doctor right available. Our doctors can open separate accounts and indicate that they are doctors in the same clinic, allowing them to manage the clinic from a single screen. In our Signature package, there are 5 doctor rights available.
With the permission management available in the system for all operations, you can determine the permissions of doctors, secretaries, and other users, making clinic management processes more secure.
After the ÇKYS check, our doctors can send patients and examination/diagnosis to the MBYS system with just one click.
What is MBYS?Our doctors can make USBS compatible video calls.
What is USBS?