What is a Call Center?

A Call Center is a customer service infrastructure that allows clinics to centrally manage incoming patient calls, appointment requests, and patient communications.

Call Center Use in Clinics

A call center enables clinics to respond quickly and consistently to patient requests from different channels such as phone, email, and messaging. Call records, appointment scheduling, and patient satisfaction analyses are collected on a single platform.

With Dr2connect's call center integration, incoming calls are automatically linked to patient profiles, and appointment creation and follow-up processes are centrally managed.

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Other Frequently Asked Questions

What is a Clinic Management System?

A Clinic Management System is software that enables private clinics to manage patient records, appointments, and accounting processes digitally.

What is MBYS?

MBYS is an official software infrastructure mandated by Turkey's Ministry of Health for clinics and doctors.

What is USBS?

USBS is a national system created by the Ministry of Health that provides remote healthcare services.

What is ÇKYS?

ÇKYS (Çekirdek Kaynak Yönetim Sistemi) is a central system that records institution, unit, and clinic information under the Ministry of Health.

What is ITS?

ITS is the system that ensures the traceability of medicines throughout the entire chain from production to the patient in Turkey.

What is CRM?

Manage your clinic with a patient-satisfaction-focused approach through CRM (Customer Relationship Management).